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Collaboration Support

Collaboration Support

Improve Availability While Maintaining Teamwork and Productivity Across the Business

Continually seek improvements in day 2 operations to deliver maximum benefits.

Cisco Collaboration Support is a Day 2 Managed Service that solves daily operational issues that take place post project implementation or as part of the day-to-day support model.

Free Up Your Staff to Focus on Your Core Business

With Trace3’s collaboration services, you will no longer have to support ongoing Day 2 operations internally, eliminating turnover challenges.

Benefits:

  • 24x7x365 ticket creation support
  • On-shore regional support
  • Professionally certified Trace3 badged Cisco engineers
  • Services delivered normal business hours and/or after hours
  • Escalation services on demand
  • Defined processes per customer

Deliverable

A comprehensive solution will be provided to solve daily operational issues for collaboration users.

As a part of the Collaboration Support service, our team will accept calls or emails and follow the agreed upon work flow that is documented in your customized Operations Manual.