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Help Desk as a Service

Help Desk as a Service

Improve Quality and Consistency of Technical Support for Your Business Users

Supplement your IT department with dedicated staff and resources to support your company at the times you can’t.

Utilizing a single point of contact dedicated to assisting your users with IT issues, providing reliable answers to questions, and resolving problems quickly is essential to maintain business efficiency and productivity.

Supplement Your IT Team and be Covered 24/7

Trace3’s team can address issues remotely or on-site with one or more highly-skilled engineers.

Types of Services Provided:

  • Remote login assistance
  • Remote desktop support
  • Patching workstation updates
  • Life cycle management
  • Content collaboration
  • Email
  • Password resets
  • Printers
  • Microsoft applications
  • Server administration
  • Software SMB customers

Providing Access to a Wide Range of Skills

Any problems will be resolved by a knowledgeable IT expert in a timely manner.

Our team of experts are qualified, experienced, and certified to handle all aspects of your end-user or network. Because our professionals deal with computer network issues daily in a variety of industries, they have a higher productivity level and more exposure to technology.