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Managed Services

Managed Services with Trace3

Focus Your Team on Strategy; Leave the Mundane to Us

Keeping your data protected, maintaining assets and patches, and migrating applications can be quite time consuming and distracting. Shrinking budgets and persistent security threats compel IT teams to spend more time handling day-to-day demands rather than focusing on key business innovations. Consider leveraging Trace3's team of experts to manage those pesky IT "chores" so your valuable resources can focus on driving your company's digital strategy.

Network Operations Center Solutions

IT-as-a-Service for businesses of all sizes.

Our 24 x 7 Network Operations Center performs remote Monitoring, Help Desk, Patching, and Backup as a Service to ITIL standards, proven operational processes, and industry best practices. Leveraging Trace3’s expertise in IT maintenance ensures your data is handled according to a predefined service-level agreement, and with dedicated staff.

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Application Migration Services

We can help you make the right infrastructure choice.

Our Application Migration Services (AMS) team leverages proven best practices to migrate your applications, data, and infrastructure with minimal risk to the business. Whether driven by data center consolidation, M&A integration, or migration to public cloud, we can supplement your team or provide turnkey migration planning and execution support.

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Put your time and resources to the best possible use.

SmartHands adds value by offloading the deployment and operational maintenance of intricate and complex IT environments, and we facilitate a seamless implementation and transition through knowledge transfer. In addition, our rigorous cabling standards allow our clients to achieve optimal airflow, serviceability, and hardware performance while maintaining a showcase-quality facility.

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Service Offerings

Monitoring as a Service

Protect your business, improve network visibility, and mitigate risk with proactive monitoring enabling your business to better assess vulnerabilities, anticipate network needs, and perform remediation.

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Help Desk as a Service

Supplement your IT department with dedicated resources, incorporating proven processes and tools to support company at times you can’t, including after-hours and weekends.

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Patching as a Service

Safeguard against security threats by ensuring every machine has the latest software patches and effectively strengthen your overall security posture.

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UCDay2 as a Service

Maintain teamwork and productivity while streamlining and simplifying communication to ensure business-as-usual with support for daily operational issues post project implementation keeping your team engaged, dynamic, and valuable.

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SD-WAN as a Service

Optimize your SD-WAN experience for a secure, unified connectivity over any transport, simplified operations, and faster deployment of applications for less.

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Backup as a Service

With Backup as a Service, you can master the 3-2-1 rule without investing money and resources into a second site or adding unneeded bandwidth.

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Disaster Recovery as a Service

Meet security and compliance needs with a scalable and flexible cloud solution to better manage a disaster if it arises.

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Day 2 Support as a Service

Trace3 provides ad-hoc incident response support in a dependable, efficient, and cost-effective manner. Our team responds to thousands of computing and network issues each year and we have built up a reputation for affordable reliability.

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Value-added Services

Put your time and resources to the best possible use.

Our additional services include managing licenses, support agreements, renewal terms, and maintenance records ensuring avoidance of contract lapses, eliminating support payments for non-production or retired equipment, and identifying equipment not covered under active support. As your managed services provider, our commitment is to ensure your organization is utilizing your valuable resources in the most effective and productive manner to support your users and business objectives.

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