Managed Services

Managed Services with Trace3

Focus Your Team on Strategy, Let Trace3 Help You With Day to Day Operations

Keeping your data protected, maintaining assets and patches, and migrating applications can be quite time consuming and distracting. Shrinking budgets and persistent security threats compel IT teams to spend more time handling day-to-day demands rather than focusing on key business innovations. Consider leveraging Trace3's team of experts to manage those pesky IT "chores" so your valuable resources can focus on driving your company's digital strategy.

Cloud

Trace3 can help relieve the burden of cloud management. We offer a certified team of cloud optimization experts that can oversee Microsoft Azure and Amazon Web Services (AWS) environments, along with your traditionalO365 infrastructure via a “single pane-of-glass” deployment and full managed services model.

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Managed Network

Trace3 managed network services empowers organizations to deliver digital transformation. Our services are designed to deliver high quality customer experiences with best practice monitoring for increased availability and performance across software defined and legacy technology infrastructures.

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Network Operations Center

Our 24 x 7 Network Operations Center performs remote Monitoring, Help Desk, Patching, and Backup as a Service to ITIL standards, proven operational processes, and industry best practices. Leveraging Trace3’s expertise in IT maintenance ensures your data is handled according to a predefined service-level agreement, and with dedicated staff.

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SmartHands

SmartHands adds value by offloading the deployment and operational maintenance of intricate and complex IT environments, and we facilitate a seamless implementation and transition through knowledge transfer. In addition, our rigorous cabling standards allow our clients to achieve optimal airflow, serviceability, and hardware performance while maintaining a showcase-quality facility.

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Cloud

Take advantage of the Cloud’s high network availability and reduced capital costs

Most organizations are moving toward a cloud-first approach. However, if not carefully monitored and optimized based on workload, maintenance fees can spiral out of control. Managing cloud services is not the same as managing on-premise environments. The challenges are unique for monitoring parameters, metrics management, troubleshooting, workload performance tuning, network management, storage, and dependencies — such as disaster recovery — with cloud operators.

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Managed Network

Empowering organizations to deliver digital transformation

Modern network services offer single-pane-of-glass visibility, governance, and end-to-end management of both modern and traditional infrastructures. Our managed network services enable a simple and secure centralized experience with rapid go- live and faster time to value. Powered by industry-acclaimed processes and technology platforms, Trace3 provides a comprehensive solution for monitoring, managing, and optimizing your on-premises and public cloud networks.

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Network Operations Center Offerings

Monitoring as a Service

Protect your business, improve network visibility, and mitigate risk with proactive monitoring enabling your business to better assess vulnerabilities, anticipate network needs, and perform remediation.

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Help Desk as a Service

Supplement your IT department with dedicated resources, incorporating proven processes and tools to support company at times you can’t, including after-hours and weekends.

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Patching as a Service

Safeguard against security threats by ensuring every machine has the latest software patches and effectively strengthen your overall security posture.

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UCDay2 as a Service

Maintain teamwork and productivity while streamlining and simplifying communication to ensure business-as-usual with support for daily operational issues post project implementation keeping your team engaged, dynamic, and valuable.

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SD-WAN as a Service

Optimize your SD-WAN experience for a secure, unified connectivity over any transport, simplified operations, and faster deployment of applications for less.

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Backup as a Service

With Backup as a Service, you can master the 3-2-1 rule without investing money and resources into a second site or adding unneeded bandwidth.

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Disaster Recovery as a Service

Meet security and compliance needs with a scalable and flexible cloud solution to better manage a disaster if it arises.

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Day 2 Support as a Service

Trace3 provides ad-hoc incident response support in a dependable, efficient, and cost-effective manner. Our team responds to thousands of computing and network issues each year and we have built up a reputation for affordable reliability.

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Value-added Services

Put your time and resources to the best possible use.

Our additional services include managing licenses, support agreements, renewal terms, and maintenance records ensuring avoidance of contract lapses, eliminating support payments for non-production or retired equipment, and identifying equipment not covered under active support. As your managed services provider, our commitment is to ensure your organization is utilizing your valuable resources in the most effective and productive manner to support your users and business objectives.