The Next Generation of Contact Center (CCaaS) Technologies

August 18, 2021

The importance of happy customers cannot be overestimated. Harvard Business Review has noted that companies who achieve industry leading NPS scores grow revenue 2.5 times faster than their peers. The enterprise contact center is at the center of your customer experience and can make or break a customer relationship.

Watch this recording to learn about:

  • Why organizations are migrating from legacy call center technologies to cloud-based contact center: Create a world-class customer experience | How Artificial Intelligence and Machine Learning are changing the game | How integrations play a key role in the customer / agent interaction | How intelligent reporting leads to better business outcomes
  • Hear from our favorite CCaaS providers – their story and where they fit in the market
  • Have your questions answered by a live panel of CCaaS experts