Managed Services: NOC (Network Operations Center)

Trace3 Managed Services
Through our redundant NOCs in Kentucky and Michigan, our team will assume routine IT tasks including several “as a service” offerings such as Monitoring, Help Desk, Backup, Disaster Recovery, and Patching. Our NOC technicians provide basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.
Managed Services: NOC (Network Operations Center)

Monitoring as a Service

Protect your business, improve network visibility, and mitigate risk.

Employ Trace3 MaaS with proactive monitoring to better assess vulnerabilities, anticipate network needs, and perform remediation.

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Help Desk as a Service

Maintain business efficiency and productivity with HDaaS.

With Trace3, you can utilize a single point of contact dedicated to assisting end users with IT issues, providing reliable answers to questions, and resolving problems quickly.

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Patching as a Service

Patching as a Service protects your business against security threats.

Use PaaS to ensure that every machine connected to your day-to-day operations has the latest software patches installed.

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UCDay2 as a Service

With Trace3’s Day 2 collaboration services, you no longer have to support post-project implementation operations internally.

Maintain teamwork and productivity while streamlining and simplifying UC operations with Trace3’s UCDay2 as a Service. We support unified communications operational issues after your collaboration services project implementation.

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Backup as a Service

Protect the operational integrity of your business by backing up your data offsite. Eliminate the challenges of on-site backups due to limited resources, constrained bandwidth, and growing data volumes.

With Trace3’s BaaS, you can master the 3-2-1 rule without investing money and resources into a second site or adding unneeded bandwidth. Just leverage our backup repository services and take advantage of enterprise grade technology, while paying for it like a utility.

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Disaster Recovery as a Service

Meet security and compliance needs with a scalable and flexible cloud solution.

Trace3’s managed DRaaS is a scalable and flexible cloud solution delivered globally, allowing you to design and implement a secure and compliant cloud backup and replication solution that keeps your data protected wherever it may reside.

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Day 2 Support as a Service

Trace3 provides ad-hoc incident response support in a dependable, efficient, and cost-effective manner.

Our team responds to thousands of computing and network issues each year, and we have built a reputation for affordable reliability. Leverage Trace3’s Incident Response and Service offerings after hours, weekends, or whenever your staff is overburdened.

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Additional Network Operations Center Content

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Managed Services Overview

Download the latest Managed Services PDF Overview.

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Cloud Managed Services Overview

Download the latest Cloud Managed Services PDF Overview.

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